Support
Get help with Zen Mesh setup, configuration, and troubleshooting.
Contact
| Channel | Details |
|---|---|
| support@zen-mesh.io | |
| Documentation | docs.zen-mesh.io |
| Issue Tracker | GitHub Issues |
| Source Repository | github.com/zenmesh/zen-platform |
Before Contacting Support
Check these resources first:
- Documentation: Browse the docs site for guides, tutorials, and reference material
- Troubleshooting: Review the Operations Guide for common issues
- Webhook FAQ: See the Webhook FAQ for frequently asked questions about webhook delivery
What to Include
When contacting support, include:
- A description of what you're trying to do
- Steps you've taken so far
- Any error messages or delivery failure details
- Your tenant ID (if applicable)
- Environment details (self-hosted, cloud, cluster version)
Current Scope
Support is provided during standard business hours (UTC). Response times depend on the nature of the issue. For self-service resources, the documentation site and GitHub issue tracker are the fastest paths.
Related
- Current Status — platform availability and known limitations
- Operations Troubleshooting — common operational issues
- Webhook FAQ — frequently asked questions